Job Description
Axis Bank is hiring for the role of Customer Service Associate!.
Responsibilities of the Candidate
- Provide exceptional customer service via phone, email, and chat, ensuring prompt and accurate resolution of inquiries and issues.
- Build and maintain positive relationships with customers, fostering trust and loyalty.
- Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
- Process transactions accurately and efficiently, adhering to established policies and procedures.
- Stay informed about bank products and services to provide accurate and up-to-date information to customers.
- Contribute to a positive and collaborative team environment, supporting colleagues and sharing knowledge.
- Maintain a professional and courteous demeanor at all times, upholding the bank's reputation for excellence.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey information.
- Strong problem-solving and analytical abilities, with a focus on finding solutions and exceeding customer expectations.
- Proficiency in computer skills, including Microsoft Office Suite and customer relationship management (CRM) systems.
- Ability to work independently and as part of a team, demonstrating initiative and a willingness to learn.
- High school diploma or equivalent qualification, with relevant customer service experience preferred.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Positive and supportive work environment.
- Chance to make a real difference in the lives of our customers.
